Monday, April 1, 2024

Expecting a refund for a canceled cruise? Here's how long it could take

cancelled cruise

It's important to note that Vision of the Seas was not sailing with passengers and had yet to restart operations. It was scheduled to restart cruises on January 24, 2022 from Fort Lauderdale. Royal Caribbean posted an update that it has cancelled the sailings, "as a result of the ongoing COVID-related circumstances around the world, and in an abundance of caution." The Covid-19 pandemic has forced Royal Caribbean to cancel scheduled cruises on 4 ships for varying lengths of time, with one as far out as April. On Friday, Royal Caribbean canceled a sailing on the ship Independence of the Seas, in response to “Covid-related circumstances around the world,” the company said on its website. In recent weeks, hundreds of passengers have contracted the coronavirus onboard ships, with many falling ill and spending days in quarantine.

Omicron prompts more cruise lines to cancel trips.

Planning for the unexpected is especially important if your cruise is a one-way trip where you fly into one port and home from another (like some Alaska cruises). Having a Plan B is also crucial if your cruise involves a group or an event like a wedding. The cruise line has also updated its mask protocols, requiring face coverings be worn "indoors at all times unless actively eating or drinking." Royal Caribbean requires guests 12 and older to be vaccinated to board.

Carnival Firenze to Debut Earlier Than Expected

The October 2, 2024 departure was originally planned as a 12-night “Discover the Canaries” cruise but has now been shortened to an 8-night sailing. While the ship will still be returning to Southampton, this will give the vessel four extra days to make up the extra distance as she moves around Africa. The original itinerary had the ship sailing from Southampton to Rome (Civitavecchia), and guests might question why this leg of the voyage must be cancelled as it does not come close to the Red Sea. In fact, Civitavecchia is approximately 1,400 miles from the Suez Canal and the start of the Red Sea. In exchange, passengers — or residents, as the company called them — were promised a long list of amenities, including an onboard hospital and doctor.

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And they may be more alarmed to learn that the ship, under its original name, the AIDAaura, was acquired in mid-November by Celestyal Cruises, not by Life at Sea. Guests impacted by the cancellations will receive a full refund and a 10% discount in the form of a Future Cruise Credit towards any sailing through Dec. 31, 2025. Guests on that now-shortened sailing are being contacted with their options, including an offer of onboard credit for the inconvenience and the choice to move to alternative sailings if preferred. Norwegian Cruise Line has canceled more than seven months of sailings on its Norwegian Sun ship. TPG reader Kim Johnson, 64, of Tucson, Arizona, said Grand Circle initially offered her and a group of her friends a refund for a canceled Holland and Belgium river cruise. The cruise line has not disclosed full details of the ship’s design, but executives indicated she would offer new and innovative spaces not seen on other ships in the class.

All 8-day and Longer Cruises to and from the U.S. through November 1, 2021

Fleet changes can also result from ship sales or even transfers between sister companies (like Carnival Cruise Line taking some of sister brand Costa Cruises' ships). But if you thought that you could only cancel for certain reasons or that you weren’t able to cancel at all, that’s simply not the case. Its website, which was promoting the cruise as of Monday, described the ship, the MV Lara, and promised visits to the Great Wall of China, the Pyramids of Giza, Machu Picchu and the Taj Mahal. If you’re going to organize a three-year round-the-world cruise, a good first step is probably to acquire a ship. If this voyage were to move forward, however, Anthem of the Seas would need to backtrack significantly to transit around Africa – at least 1,500 miles. This would be a massive investment of time and fuel in order to move the vessel.

All Cruises Departing from Australia & New Zealand through May 31, 2021

I checked the fine print on several policies designed specifically for cruises, and none of the policies I looked at would cover your extra costs like nonrefundable airline tickets or change fees if you take a voluntary bump. Even involuntary bumps due to cruise line fleet changes don't appear to be covered, and forced cancellations due to an oversell by the cruise line are not listed as covered reasons on any insurance policy I checked. Last week, Norwegian Cruise Line also canceled cruises on eight of its ships, including on a ship that was forced to return to port after an outbreak of COVID-19 cases on board. The cruise company pointed to "ongoing travel restrictions" and COVID-19 as reasons for the cancellations.

3-year cruise for remote workers cancelled as organizers admit they have no ship - Fortune

3-year cruise for remote workers cancelled as organizers admit they have no ship.

Posted: Mon, 27 Nov 2023 08:00:00 GMT [source]

Even for those taking the credit, many lines are refunding taxes, fees, port charges and other prepaid items in cash. Spokespeople for a number of cruise lines contacted by TPG said they were trying to process refunds as fast as they could. They're also hampered by stay-at-home orders that have refund processors trying to handle their work from home offices instead of company sites. "We are working hard to help our guests," Jonathon Fishman, a spokesperson for the parent company of Royal Caribbean and Celebrity, told TPG. "It takes 30 business days from the cancellation date. It may take a couple of days for the cancellation to take effect."

Diamond Princess Cruises Departing from San Diego through November 13, 2022

We have a major cruise news update with Carnival cancellations for four sailings, new Celebrity vessels, and more. The shutdown ended up going over a year after governments refused to let cruise ships sail. Last month, the Centers for Disease Control and Prevention urged travelers to avoid cruises, even after vaccination.

Celebrity Cruises Takes Delivery of New Ship

Whether you get a rare volunteer option or are involuntarily bumped from a canceled or oversold cruise, there's a chance that you might come out ahead. First, let's look at the reasons cruise lines bump passengers, then at the kinds of compensation you might expect if you get bumped from a cruise. Cruise passengers do not get bumped as often as airline passengers do, and you aren't likely to find out there's no room for you on the ship during the boarding process the way you might on a flight. But cruises can be oversold or canceled in advance for a variety of reasons. The cruise company canceled trips on its Serenade of the Seas, Symphony of the Seas, and Jewel of the Seas ships starting this past weekend, according to the cruise line.

More Cruises Cancel Red Sea Electing to Deadhead Around Africa - The Maritime Executive

More Cruises Cancel Red Sea Electing to Deadhead Around Africa.

Posted: Tue, 16 Jan 2024 08:00:00 GMT [source]

"We know how much time and effort go into planning your vacation, and we're sorry for the impact to your plans," Royal Caribbean International President and CEO Michael Bayley wrote in an email to passengers. Nathan Diller is a consumer travel reporter for USA TODAY based in Nashville. The message directed listeners to “to begin the refund process,” and said they could find more information at

If you are picky about ship size, where the ship stops or cabin type or placement, you wouldn't want to swap to the proposed alternative sailing if it wouldn't make you happy. The good news is that the closer it gets to the oversold cruise, the better the offers are likely to be. The caveat, though, is that you might already have paid for airfare, hotel stays and other pre- and post-cruise bookings that cannot be canceled without paying a penalty. Oversold cruises, though still quite rare, can result in enticing options for those who either accept a voluntary bump or anyone subject to an involuntary one.

While some ships are pausing operations, the majority of cruise ships remain in operation, thanks to the stringent protocols onboard. After seeing Royal Caribbean cancelled sailings on just four ships, the question of why these, and not other ships, appears. There is no indication yet why these specific ships have had their sailings cancelled.

In recent weeks, hundreds of passengers have contracted the coronavirus aboard ships. While Kuther said cruise cancellations are “pretty rare,” they are aggravating when they happen. "Please know this decision was not made lightly," he said in an emailed statement shared with USA TODAY. You won't necessarily know how many passengers are being bumped, but it could be hundreds, all scrambling to rebook something. Even if you're inclined to wait a full year for a replacement cruise, the dates or cabin you want might fill up.

cancelled cruise

Sea trials are held to test a ship’s operational systems, such as navigation, speed and propulsion, emergency and safety responses, stabilizers, noise, vibrations, and other elements. The trials were undertaken in the Baltic Sea, south of Finland; the first set of sea trials was completed in June 2023. Williams, who joined Carnival Cruise Line as a singer/performer 12 years ago, has served as cruise director onboard several ships, including Mardi Gras, Carnival Sunshine, and Carnival Dream. The new assignment is effective November 13, 2023, when Williams will join two existing Fleet Cruise Directors, Chris “Donkey” Salazar and Mike Pack. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more.

You don’t need to take any action to receive the default compensation offer. You can find out details of your compensation by clicking the link that matches your sail date below. An automated voice message on its customer information hotline said the cruise line "has made the difficult decision" to suspend operations, and all future cruises have been scrapped. “Guests and customers should expect to be fully refunded for canceled cruises,” the message said. Once you get a representative (or your travel adviser) on the line, clarify whether your reimbursement options include bonus future cruise credit or a refund. If you're not offered the compensation you prefer, it never hurts to ask for it.

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